1. Downloading Courses
2. Course requests
3. Device trouble
4. Malfunctions & Returns
5. Administration
How do I download courses?
Go to www.golfbuddyglobal.com and click on “Course Management” on the bottom left, and click on the type of GolfBuddy Unit you have. If you have a GolfBuddy Pro or GolfBuddy Tour model, you will need to download the Golf Buddy Course Manager, which is an easy process from our Course Management page.
How do I use the GolfBuddy Course manager?
It is quite simple. If you have not created a free account, then clicking the “Sign Up” button on the welcome screen will transfer you to the sign up page. After that, just enter your ID and password to enter. The Course Manager gives you a full list of courses, and tells you which are new or renovated and which are already in your unit. It also has a scorecard manager and device info, where you can even put your personal information and desired startup picture right into your GolfBuddy! Firmware upgrades can also be done directly from the course manager.
How do I request a course to be put online?
You can fill in the information on our ‘Request A Course Page’ and submit or you can call us at your local support number and ask to request a course directly from the course mappers. Please know that each course takes time to survey, map, and upload, so please be patient, your request will be actioned as soon as possible. Also note that the course manager updates every Saturday, so even though you may see that your course has been updated online, it will not be until the next Saturday that the course can be downloaded through the course manager.
How can I see whether or not my course was updated?
You can check online to see if our course library now included your course. Once again, notice that even though the course is online, it will not be able to be downloaded from the course manager until the next Friday, for Pro and Tour users.
My GPS rangefinder won’t turn on! What do I do?
First, check to make sure the battery is in the unit, and check to make sure it is in correctly, with the DECA logo facing out. Also check to see if the unit turns on with the charger plugged in, or if it works with AAA batteries. If none of these work, call your local support number and ask for an RA number. If the charger and AAA batteries work, call the same number and ask for a new battery. The rechargeable battery is covered for six months after the purchase date. If you unit still does not turn on, get a replacement for it or return it to where you bought it from. See “how do I return my unit?”
I have a strange error message on my GolfBuddy GPS rangefinder when I turn it on. What do I do?
Go online and try a firmware upgrade. If you need directions, click on “support” and “technical support”. After the firmware upgrade, turn the unit on again. If the message is “Jig Test Pass – Power Off”, turn the unit on one more time. It should turn on properly after that. If you still get an error message, or if “Jig Test Pass” continues, call your local support number and ask for an RA number. The unit’s system defects are covered by the Australia warranty for 1 year after purchase.
The website’s “GolfBuddy Pro” button on “course management” is broken. How do I download courses?
If there is a message that pops down from the top, saying that some software is trying to run, click on that bar and click “Install Active X Control”. Then click the GolfBuddy Pro Users button again. If that still doesn’t work or if you don’t have a pop down bar, type www.golfbuddyusa.com/en/main into the address bar and click on the large yellow “GolfBuddy Pro Course Manager DOWNLOAD NOW” button. This will install the Course Manager, and once you sign up for an account, you can download courses from there.
My course says it is 99 miles away even when I am on it. What’s wrong?
Your course data may have been corrupted. All you have to do is re-download the course from our website or GB Manager. Also, doing a firmware would also improve your yardage. To do either of these, see the ‘Technical Support’ page on this website.
My yardage is off all of the time, or my yardage numbers keep changing. What is wrong?
If your firmware version is outdated, your hardware will not work as well as it should. Go online and download new firmware (see the technical support page). If your yardage is consistently off on just certain courses, you can call your local support number and ask to have those courses remapped or resurveyed.
My GolfBuddy won’t sync with the PC. What do I do?
First try turning the unit on in “sync with pc” mode (holding the toggle stick in while pressing the power button) and trying again to log onto the GB Manager. Also, make sure your driver is updated (see technical support web page) and that you have restarted your computer after you first installed GB Manager.
For units purchased at a retail store, please follow the store’s own refund & returns policy.
i) Please call your local support number to obtain your Return Merchandise Authorization (RMA) number and details about your return process. RMA numbers are valid for 30 days from the date of issuance.
ii) We will not accept returns without a RMA number. Any items returned to Golf Buddy without a pre-authorized RMA number will be returned, post-paid shipping.
iii) An original receipt with date of purchase is required for all returns.
Goods purchased outside of Australia must be returned to original point of purchase for any warranty requirements.
I forgot my ID or password. What do I do?
You can call your local support number and have a Technical Support assistant retrieve your ID. They can also reset your password so you can re-access your account.
The GolfBuddy website isn’t allowing me to log on. What do I do?
Make sure you are using internet explorer as your web browser. If you use any other browser, like firefox, netscape, safari, etc. then many of the internet functions will not work properly. Also, make sure your ID and password are only lowercase letters and numbers; no spaces or symbols.
The Course Manager won’t let me log on, saying that my unit is registered to another user. What do I do?
If you have had multiple accounts or logged in with a different ID than your original, this message will pop up. Use the first account you used to access GB Manager, or the security system on our database will not give you access. If you do not remember or would rather use a different account, call your local support number and tell the Technical Support assistants about your problem. They will be able to either find your original account or allow you to register with a different account.
If you received your unit used or had it given to you by another person, once again call your local support number and ask the Technical Support assistants to have the registration moved to your account.